Help Center Contact

Local: 801-399-9728 – call or text us!

Toll-Free: 888-978-9728

Fax: 801-866-1051

Hours / M-F: 9-6 / S: 9-1

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Use the form below for non-sensitive information, or send us a secured message through online/mobile banking if you need to include sensitive information, such as account numbers.

Want to stay up to date on the latest and deals and promotions? Opt-in to receive text messages from us! Simply text JOIN to 801-866-1295


Travel Notifications

If you are traveling or making purchases outside of your normal routine, it is a good idea to let us know your plans before you go. Be sure to give us your mobile number so that we may reach you quickly if any problems should arise.

If you are traveling outside of the U.S., give us the dates and the countries you will be visiting so we can authorize your card to work in those countries. Simply call us at 801-399-9728 or send us a message through our online/mobile banking platform.

Stolen/Lost Visa

For a stolen or lost ACU Credit or Debit card, 24 hour member service is available by calling 888-297-3416

Additional Help


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