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Advance your career through training and experience at Ascent Credit Union.

Open Positions

  • Member Service Representative | Ogden | Afternoon
    Position title
    Member Service Representative
    Description

    Ascent Credit Union is looking for a part-time member service representative to identify member needs and recommend credit union product and service solutions that will improve our members’ financial well-being while helping with basic financial transactions.

    Responsibilities

    How You’ll Contribute:

    • Build trust with our members by delivering service in alignment with our Service Promises
    • Speak with members and identify opportunities to better their finances
    • Accurately process financial transactions
    • Take deposits, make loan payments, and process withdrawals
    • Act as an effective source of information for our members in lobby, drive-thru window, or by telephone
    • Provide friendly, professional, confidential and effective assistance to members and credit union staff
    • Assure a positive experience and provide value to the member
    • Provide friendly, professional, confidential, and effective assistance to members and credit union staff
    • Research, troubleshoot and resolve member and internal inquiries
    • Take on special projects and new responsibilities as directed by the branch manager
    Qualifications

    What You'll Bring:

    • Enthusiasm for helping members’ financial futures
    • Sharp communication skills in listening for, recognizing, and acting on opportunities to assist members in their financial well-being
    • Strong teamwork abilities such as involving supervisors in your work, sharing what you are working on, what progress has been made, and what hurdles you are facing
    • Effective effort and resource management
    • Demonstrated competency in desktop and mobile devices for communication and work duties
    Job Benefits

    What We Offer:
    Ascent Credit Union provides competitive compensation, benefits, and a relaxed, team-oriented work environment, including:

    • Annual salary reviews
    • Dollar for dollar match up to 5% annual salary for 401(k) retirement plan
    • Employee Assistance Program providing personal and professional support to employees to help them manage issues and problems related to work or home
    • 13 paid holidays per year on day 1
    Employment Type
    Part-time
    Industry
    Banking
    Job Location
    4140 Harrison Blvd, Ogden, UT, 84403
    Schedule
    2:00pm to 6:00pm, Monday through Friday, rotating Saturdays 9:00am to 1:00pm
    Date posted
    December 7, 2022
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    Position: Member Service Representative

    Thank you for submitting your application. We will contact you shortly!

  • Member Service Representative | North Ogden | Full-Time
    Position title
    Member Service Representative
    Description

    Ascent Credit Union is looking for a full-time member service representative to identify member needs and recommend credit union product and service solutions that will improve our members’ financial well-being while helping with basic financial transactions.

    Responsibilities

    How You’ll Contribute:

    • Build trust with our members by delivering service in alignment with our Service Promises
    • Speak with members and identify opportunities to better their finances
    • Accurately process financial transactions
    • Take deposits, make loan payments, and process withdrawals
    • Act as an effective source of information for our members in lobby, drive-thru window, or by telephone
    • Provide friendly, professional, confidential and effective assistance to members and credit union staff
    • Assure a positive experience and provide value to the member
    • Provide friendly, professional, confidential, and effective assistance to members and credit union staff
    • Research, troubleshoot and resolve member and internal inquiries
    • Take on special projects and new responsibilities as directed by the branch manager
    Qualifications

    What You'll Bring:

    • Enthusiasm for helping members’ financial futures
    • Sharp communication skills in listening for, recognizing, and acting on opportunities to assist members in their financial well-being
    • Strong teamwork abilities such as involving supervisors in your work, sharing what you are working on, what progress has been made, and what hurdles you are facing
    • Effective effort and resource management
    • Demonstrated competency in desktop and mobile devices for communication and work duties
    Job Benefits

    What We Offer:
    Ascent Credit Union provides competitive compensation, benefits, and a relaxed, team-oriented work environment, including:

    • Annual salary reviews
    • Medical, dental, and vision insurance
    • Dollar for dollar match up to 5% annual salary for 401(k) retirement plan
    • Life insurance
    • Short term and long term disability insurance
    • Employee Assistance Program providing personal and professional support to employees to help them manage issues and problems related to work or home
    • 14 paid holidays per year
    • Paid vacation
    • Sick leave
    Employment Type
    Full-time
    Industry
    Banking
    Job Location
    2388 N. 400 E., North Ogden, UT, 84414
    Schedule
    9:00am to 6:00pm, Monday through Friday
    Date posted
    November 28, 2022
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    Position: Member Service Representative

    Thank you for submitting your application. We will contact you shortly!

  • Systems Administrator | Ogden | Full-Time
    Position title
    Systems Administrator
    Description

    Ascent Credit Union is looking for a Systems Administrator to assist primarily with enterprise-wide IT solutions yet, as needed, assist with end-user needs. Foremost, this person will maintain, troubleshoot, and resolve system concerns as well as assist with project and vendor management duties. In addition, this person may assist with end-user concerns alongside the IT Specialist or as a backup. 

    Responsibilities

    How You’ll Contribute:

    • Provide oversight, maintenance, and resolution to assigned network operations. Such duties include performing routine system maintenance; monitoring system operations to minimize downtime; ensuring working conditions of workstations including software license management; perform network troubleshooting; and work with third-party service providers to resolve problems.   
    • Adhere to IT policy standards for use, operations, and security of network, personal computers, and data including coordination of network schedule, backups, and downtime with users. 
    • Under the supervision of the Director of IT, develop, recommend, and implement new system features, enhancements and updates for various internal systems and services. 
    • Work with tech support vendors and field engineers. Diagnose hardware, software, and operator problems, take remedial actions, and recommend changes.  
    • Install and modify PC, network, and server hardware and software. Install peripheral equipment, such as monitors, keyboards, printers, and disk drives, as needed. Assist with the support and maintenance of VOIP phone system including phone system administration and phone configuration.  
    • Work on projects with internal business units and third-party vendors to deploy new systems, features, or products, update existing systems or products, and replace or decommission existing systems as business needs require. 
    • Assist the credit union and staff personnel with software and hardware related to email, core processing systems, LAN/WAN, FedLine, imaging and other automated systems. As part of end-user escalation process, respond to staff requests for technical assistance by phone and in person resulting in quality service. Train staff according to program requirements and hardware capabilities providing detailed instructions to support internal processes. 
    Qualifications

    What You'll Bring:

    • Enthusiasm for helping coworkers 
    • Sharp communication skills in listening, courtesy, tact, discretion, and diplomacy 
    • Strong teamwork abilities such as involving supervisors in your work, sharing what you are working on, what progress has been made, and what hurdles you are facing 
    • Effective effort and resource management 
    • 2 years of systems administration 
    • 2 years of end-user support 
    • Experience working with internal departments and vendors in project management or new system deployment  
    • Willingness to work an average of 40 hours a week, 9am to 6pm Monday through Friday and occasional non-business hours, including weekend or nights, for updates or other maintenance tasks. 
    Job Benefits

    What We Offer:

    • One-on-one coaching and regular performance check-ins 
    • Competitive base salary reviewed annually 
    • Dollar for dollar match up to 5% annual salary for 401(k) retirement plan 
    • Medical, dental, and vision insurance 
    • Group and voluntary life insurance 
    • Short term and long-term disability insurance 
    • Employee Assistance Program providing personal and professional support to employees to help them manage issues and problems related to work or home 
    • 12 paid holidays per year plus 
    • Paid Vacation 
    • Sick leave 
    • Ability to make an impact in the communities we serve 

    At Ascent Credit Union, making a difference matters. That’s why everything we do ties back to our mission—To inspire upward financial success. We’re committed to helping our members and growing the credit union and are always looking to promote from within. This is an ideal time to join our team. 

    Keywords: systems admin, systems analyst, network administrator, vendor management, credit union 

    Employment Type
    Full-time
    Industry
    Banking
    Job Location
    4140, Ogden, UT, 84403
    Schedule
    9:00am to 6:00 pm, Monday through Friday
    Date posted
    January 6, 2023
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    Position: Systems Administrator

    Thank you for submitting your application. We will contact you shortly!

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