Employment

Advance your career through training and experience at Ascent Credit Union.

Open Positions

  • Collector 1 | Ogden | Full-Time
    Position title
    Collector I
    Description

    Ascent Credit Union is looking for a Collector to recognize loan delinquency early on and helping members get back on track. Through phone calls, in person interviews, and sometimes collection letters, the Collector collaborates with members to find the best forward solution. When necessary, this person recommends further action on accounts such as repossession, legal action, foreclosure, and referral to collection agency.

    How You Will Contribute
    • Interview members to determine reasons for delinquency, analyze the financial situation of delinquent borrowers, and take appropriate action to resolve the account, including loan modifications or loan workouts.
    • Counsel members concerning their financial obligations, advise of options and asks for payment agreements.
    • Ensure member files are kept updated and complete, and all required documents are filed.
    • Research and analyze data on past due loan accounts, non-sufficient return items and negative share balances, and claims of fraudulent account activity.
    • Use judgment and discretion within the framework of regulation, policies, and member service.
    What You Will Bring
    • Enthusiasm for helping members' financial futures
    • Ease in talking to members who are in a financial bind by being empathetic, tactful, and solution-oriented
    • Strong teamwork abilities such as involving supervisors in your work, sharing what you are working on, what progress has been made, and what hurdles you are facing
    • A minimum of 2 years of financial services experience such as collections
    What We Offer

    Ascent Credit Union provides competitive compensation, benefits, and a relaxed, team-oriented work environment, including:

    • Annual salary reviews
    • Medical, dental, and vision insurance
    • Dollar for dollar match up to 5% of employees' annual salary for 401(k) retirement plan
    • no-cost life insurance
    • no-cost short term and long term disability insurance
    • no-cost Employee Assistance Program providing personal and professional support to employees to help them manage issues and problems related to work or home
    • 13 paid holidays per year starting on your first day
    • Earned Wage Advances - an employee benefit that gives you instant access to your wages ahead of payday
    • Paid vacation
    • Sick leave
    Employment Type
    Full-time
    Industry
    Banking
    Job Location
    4140 Harrison Blvd, Ogden, UT, 84403, USA
    Schedule
    9:00am to 6:00pm, Monday through Friday. This is an on-site position.
    Date posted
    October 2, 2025
    APPLY Now
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    Position: Collector I

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  • Help Center Manager | Ogden
    Position title
    Help Center Manager
    Description

    The credit union is looking for a Help Center Manager to assist the credit union in coaching and supervising the department that handles incoming calls from members, non-members and vendors to assure that callers are provided assistance that represents the highest quality professional member service and encourages the retention and expansion of members.

    Previous call center experience isn’t necessary. This is a great opportunity to expand your experience at a credit union. Candidates who have held lead or assistant manager positions may be great candidates.

    How You Will Contribute
    • Develop a team that delivers on our mission
    • Develop employees to their highest potential through coaching, training, or correcting
    • Monitor incoming calls and messages to ensure quality of service and accuracy of the Help Center Reps
    • Perform the duties of the Help Center Representative during busy times of the day or when staff is short or when time permits
    • As a Bill Pay Administrator, assess customer issues with Bill Pay service to determine how to resolve the issues to their satisfaction
    • Evaluating effectiveness of current procedures, recommending changes, and implementing the changes
    • Collaborate and work with other areas within the credit union to establish practices and procedures to accomplish the credit union’s mission.
    What You Will Bring
    • Enthusiasm for working together to fulfill our mission
    • Efficient problem solving & critical thinking skills
    • Ability to exercise sound judgement
    • Sharp communication skills
    • Strong teamwork abilities
    • Effective effort and resource management
    Necessary Education and Experience
    • A minimum of 2 years of experience with a financial institution like a community bank or credit union
    • A 2-year college degree in a relevant field or completion of a specialized course of study at a business or trade school or additional experience as a substitution
    • A minimum of 2 years of similar or related experience including working in call centers or branches

    The following will increase the applicant’s potential for hire:

    • Experience working in a call center
    • Experience with core processor Symitar
    • Experience supervising and coaching others
    What We Offer

    Ascent Credit Union provides competitive compensation, benefits, and a relaxed, team-oriented work environment, including:

    • Competitive base salary reviewed annually
    • Medical, dental, and vision insurance
    • Dollar for dollar match up to 5% annual salary for 401(k) retirement plan
    • Group and voluntary life insurance
    • Disability insurance
    • Employee Assistance Program providing personal and professional support to employees to help them manage issues and problems related to work or home
    • 13 paid holidays per year
    • Paid Vacation
    • Sick leave
    • Earned Wage Advances - an employee benefit that gives you instant access to your wages ahead of payday
    Employment Type
    Full-time
    Industry
    Banking
    Job Location
    4140 Harrison Blvd, Ogden, UT, 84403
    Schedule
    9:00am to 6:00pm, Monday through Friday at our Main Branch located at 4140 Harrison Blvd, Ogden, UT 84403. This is an on-site position. On occasion, 9:00am to 1:00pm, Saturdays. Be willing to field calls from staff on Saturdays.
    Date posted
    August 1, 2025
    Apply now
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    Position: Help Center Manager

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Questions?

Give Us a Call
801-399-9728
Email Us
hr@ascentcu.com

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