Employment

Advance your career through training and experience at Ascent Credit Union.

Open Positions

  • Help Center Rep | Ogden | Full Time
    Position title
    Help Center Rep
    Description

    Our Help Center is the go-to place for answers at the credit union whether it’s for employees or members. This team is well rounded and skilled in the basic operations of the credit union.

    Ascent Credit Union is looking for a full-time Help Center Rep to assist employees with information and member with basic transactions, answers to account questions, and credit union product and service recommendations by phone, email, and through online banking to save or make credit union members more money.

    How You Will Contribute
    • Complete basic accounting and clerical duties
    • Research and resolve errors and discrepancies
    • Review work to ensure accuracy
    • Assists the Accounting Department with auditing address changes, dormant accounts, account file maintenance, etc.to ensure accuracy
    • Assist other departments and branches with transactions as needed
    • Assist members with using online banking and resolving issues that arise
    • Answer incoming calls and messages to determine the needs of the caller and verify the caller’s identity
    • Identify products/services that might be beneficial to members and provide information about their value and benefit
    • Perform teller functions for members (i.e. transfer funds between accounts and/or loans, stop payments, close and reorder debit cards, provide balances and review recent transactions, process loan or credit card payments, etc.) to assure member needs are addressed in a polite and friendly manner. Cross-sell eBranch and ePay services and assist members in setting up eBranch enrollment and understanding the e-statement process
    What You Will Bring
    • Enthusiasm for helping members’ financial futures
    • Courtesy, tact, and diplomacy in communicating with members, coworkers, and people outside the credit union
    • Initiative in carrying out recurring assignments independently without specific instruction, but refer deviations, problems, and unfamiliar situations not covered by instructions to the supervisor for a decision or help
    • Recommendations and input when bringing issues to the supervisor
    Necessary Experience
    • High school graduate or equivalent

    The following will increase the applicant’s potential for hire:

    • Experience working at a bank or credit union as a teller or similar position
    • Experience and background in the retail industry
    What We Offer

    Ascent Credit Union provides competitive compensation, benefits, and a relaxed, team-oriented work environment, including:

    • Annual salary reviews
    • Medical, dental, and vision insurance
    • Dollar for dollar match up to 5% annual salary for 401(k) retirement plan
    • Life insurance
    • Short term and long term disability insurance
    • Employee Assistance Program providing personal and professional support to employees to help them manage issues and problems related to work or home
    • 13 paid holidays per year starting on your first day
    • Earned Wage Advances - an employee benefit that gives you instant access to your wages ahead of payday
    • Paid vacation
    • Sick leave
    Employment Type
    Full-time
    Industry
    Banking
    Job Location
    4140 Harrison Blvd, Ogden, UT, 84403
    Schedule
    9:00am to 6:00 pm, Monday through Friday, rotating Saturdays 9:00am to 1:00pm
    Date posted
    August 19, 2025
    Apply now
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    Position: Help Center Rep

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  • Help Center Manager | Ogden
    Position title
    Help Center Manager
    Description

    The credit union is looking for a Help Center Manager to assist the credit union in coaching and supervising the department that handles incoming calls from members, non-members and vendors to assure that callers are provided assistance that represents the highest quality professional member service and encourages the retention and expansion of members.

    Previous call center experience isn’t necessary. This is a great opportunity to expand your experience at a credit union. Candidates who have held lead or assistant manager positions may be great candidates.

    How You Will Contribute
    • Develop a team that delivers on our mission
    • Develop employees to their highest potential through coaching, training, or correcting
    • Monitor incoming calls and messages to ensure quality of service and accuracy of the Help Center Reps
    • Perform the duties of the Help Center Representative during busy times of the day or when staff is short or when time permits
    • As a Bill Pay Administrator, assess customer issues with Bill Pay service to determine how to resolve the issues to their satisfaction
    • Evaluating effectiveness of current procedures, recommending changes, and implementing the changes
    • Collaborate and work with other areas within the credit union to establish practices and procedures to accomplish the credit union’s mission.
    What You Will Bring
    • Enthusiasm for working together to fulfill our mission
    • Efficient problem solving & critical thinking skills
    • Ability to exercise sound judgement
    • Sharp communication skills
    • Strong teamwork abilities
    • Effective effort and resource management
    Necessary Education and Experience
    • A minimum of 2 years of experience with a financial institution like a community bank or credit union
    • A 2-year college degree in a relevant field or completion of a specialized course of study at a business or trade school or additional experience as a substitution
    • A minimum of 2 years of similar or related experience including working in call centers or branches

    The following will increase the applicant’s potential for hire:

    • Experience working in a call center
    • Experience with core processor Symitar
    • Experience supervising and coaching others
    What We Offer

    Ascent Credit Union provides competitive compensation, benefits, and a relaxed, team-oriented work environment, including:

    • Competitive base salary reviewed annually
    • Medical, dental, and vision insurance
    • Dollar for dollar match up to 5% annual salary for 401(k) retirement plan
    • Group and voluntary life insurance
    • Disability insurance
    • Employee Assistance Program providing personal and professional support to employees to help them manage issues and problems related to work or home
    • 13 paid holidays per year
    • Paid Vacation
    • Sick leave
    • Earned Wage Advances - an employee benefit that gives you instant access to your wages ahead of payday
    Employment Type
    Full-time
    Industry
    Banking
    Job Location
    4140 Harrison Blvd, Ogden, UT, 84403
    Schedule
    9:00am to 6:00pm, Monday through Friday at our Main Branch located at 4140 Harrison Blvd, Ogden, UT 84403. This is an on-site position. On occasion, 9:00am to 1:00pm, Saturdays. Be willing to field calls from staff on Saturdays.
    Date posted
    August 1, 2025
    Apply now
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    Position: Help Center Manager

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    Thank you for submitting your application. We will contact you shortly!

Questions?

Give Us a Call
801-399-9728
Email Us
hr@ascentcu.com

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