Employment

Advance your career through training and experience at Ascent Credit Union.

Open Positions

  • Member Service Rep | Weber State | Part Time
    Position title
    Member Service Representative
    Description

    Ascent Credit Union is looking for a part-time member service representative to identify member needs and recommend credit union product and service solutions that will improve our members’ financial well-being while helping with basic financial transactions.

    How You Will Contribute
    • Build trust with our members by delivering service in alignment with our Service Promises
    • Speak with members and identify opportunities to better their finances
    • Accurately process financial transactions
    • Take deposits, make loan payments, and process withdrawals
    • Provide friendly, professional, confidential and effective assistance to members and credit union staff
    • Assure a positive experience and provide value to the member
    • Provide friendly, professional, confidential, and effective assistance to members and credit union staff
    • Research, troubleshoot and resolve member and internal inquiries
    What You Will Bring
    • Enthusiasm for helping members’ financial futures
    • Sharp communication skills in listening for, recognizing, and acting on opportunities to assist members in their financial well-being
    • Strong teamwork abilities such as involving supervisors in your work, sharing what you are working on, what progress has been made, and what hurdles you are facing
    • Effective effort and resource management
    • Demonstrated competency in desktop and mobile devices for communication and work duties
    What We Offer

    Ascent Credit Union provides competitive compensation, benefits, and a relaxed, team-oriented work environment, including:

    • Annual salary reviews
    • Dollar for dollar match up to 5% annual salary for 401(k) retirement plan
    • All-cost paid telemedicine
    • Employee Assistance Program providing personal and professional support to employees to help them manage issues and problems related to work or home
    • 13 paid holidays per year on day 1
    • Earned Wage Advances - an employee benefit that gives you instant access to your wages ahead of payday
    Employment Type
    Part-time
    Industry
    Banking
    Job Location
    3910 West Campus Drive Room #213 (Shepherd Union Building), Ogden, UT, 84408
    Schedule
    8:50am to 1:10pm, Monday through Friday
    Date posted
    August 1, 2025
    APPLY Now
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    Position: Member Service Representative

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  • Help Center Manager | Ogden
    Position title
    Help Center Manager
    Description

    The credit union is looking for a Help Center Manager to assist the credit union in coaching and supervising the department that handles incoming calls from members, non-members and vendors to assure that callers are provided assistance that represents the highest quality professional member service and encourages the retention and expansion of members.

    Previous call center experience isn’t necessary. This is a great opportunity to expand your experience at a credit union. Candidates who have held lead or assistant manager positions may be great candidates.

    How You Will Contribute
    • Develop a team that delivers on our mission
    • Develop employees to their highest potential through coaching, training, or correcting
    • Monitor incoming calls and messages to ensure quality of service and accuracy of the Help Center Reps
    • Perform the duties of the Help Center Representative during busy times of the day or when staff is short or when time permits
    • As a Bill Pay Administrator, assess customer issues with Bill Pay service to determine how to resolve the issues to their satisfaction
    • Evaluating effectiveness of current procedures, recommending changes, and implementing the changes
    • Collaborate and work with other areas within the credit union to establish practices and procedures to accomplish the credit union’s mission.
    What You Will Bring
    • Enthusiasm for working together to fulfill our mission
    • Efficient problem solving & critical thinking skills
    • Ability to exercise sound judgement
    • Sharp communication skills
    • Strong teamwork abilities
    • Effective effort and resource management
    Necessary Education and Experience
    • A minimum of 2 years of experience with a financial institution like a community bank or credit union
    • A 2-year college degree in a relevant field or completion of a specialized course of study at a business or trade school or additional experience as a substitution
    • A minimum of 2 years of similar or related experience including working in call centers or branches

    The following will increase the applicant’s potential for hire:

    • Experience working in a call center
    • Experience with core processor Symitar
    • Experience supervising and coaching others
    What We Offer

    Ascent Credit Union provides competitive compensation, benefits, and a relaxed, team-oriented work environment, including:

    • Competitive base salary reviewed annually
    • Medical, dental, and vision insurance
    • Dollar for dollar match up to 5% annual salary for 401(k) retirement plan
    • Group and voluntary life insurance
    • Disability insurance
    • Employee Assistance Program providing personal and professional support to employees to help them manage issues and problems related to work or home
    • 13 paid holidays per year
    • Paid Vacation
    • Sick leave
    • Earned Wage Advances - an employee benefit that gives you instant access to your wages ahead of payday
    Employment Type
    Full-time
    Industry
    Banking
    Job Location
    4140 Harrison Blvd, Ogden, UT, 84403
    Schedule
    9:00am to 6:00pm, Monday through Friday at our Main Branch located at 4140 Harrison Blvd, Ogden, UT 84403. This is an on-site position. On occasion, 9:00am to 1:00pm, Saturdays. Be willing to field calls from staff on Saturdays.
    Date posted
    August 1, 2025
    Apply now
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    Position: Help Center Manager

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Questions?

Give Us a Call
801-399-9728
Email Us
hr@ascentcu.com

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