We have been made aware of several members who have been targeted using sophisticated tactics, including spoofing our phone number and impersonating our fraud department staff. The fraudsters are using these methods to lower members’ guards and get them to disclose sensitive information, such as their debit card number and PIN. Often, they will indicate that there is a suspicious, out-of-state transaction for a particular dollar amount and retailer. The fraudster asks the member if that is their transaction. When the member says no, the fraudster asks for the last 10 digits of the card, exp date, and PIN# in order to block the transaction.
If you receive a phone call, even from the credit union’s number and with someone claiming to be our staff, asking you to share sensitive information, hang up immediately and call us directly at 801-399-9728.