Position title
Member Service Representative
Description
Ascent Credit Union is looking for a part-time member service representative to identify member needs and recommend credit union product and service solutions that will improve our members’ financial well-being while helping with basic financial transactions.
Responsibilities
How You’ll Contribute:
- Build trust with our members by delivering service in alignment with our Service Promises
- Speak with members and identify opportunities to better their finances
- Accurately process financial transactions
- Take deposits, make loan payments, and process withdrawals
- Act as an effective source of information for our members in lobby, drive-thru window, or by telephone
- Provide friendly, professional, confidential and effective assistance to members and credit union staff
- Assure a positive experience and provide value to the member
- Provide friendly, professional, confidential, and effective assistance to members and credit union staff
- Research, troubleshoot and resolve member and internal inquiries
- Take on special projects and new responsibilities as directed by the branch manager
Qualifications
What You'll Bring:
- Enthusiasm for helping members’ financial futures
- Sharp communication skills in listening for, recognizing, and acting on opportunities to assist members in their financial well-being
- Strong teamwork abilities such as involving supervisors in your work, sharing what you are working on, what progress has been made, and what hurdles you are facing
- Effective effort and resource management
- Demonstrated competency in desktop and mobile devices for communication and work duties
Job Benefits
What We Offer:
Ascent Credit Union provides competitive compensation, benefits, and a relaxed, team-oriented work environment, including:
- Annual salary reviews
- Dollar for dollar match up to 5% annual salary for 401(k) retirement plan
- Employee Assistance Program providing personal and professional support to employees to help them manage issues and problems related to work or home
- 13 paid holidays per year eligible at day one
Employment Type
Part-time
Industry
Banking
Job Location
5997 S 3500 W, Roy, UT, 84067
Schedule
9:00am to 2:00pm, Monday through Friday, rotating Saturdays 9:00am to 1:00pm
Date posted
May 16, 2023
