Position title
Member Service Representative
Description
Ascent Credit Union is looking for a full-time member service representative to identify member needs and recommend credit union product and service solutions that will improve our members’ financial well-being while helping with basic financial transactions.
How You Will Contribute
- Build trust with our members by delivering service in alignment with our Service Promises
- Speak with members and identify opportunities to better their finances
- Accurately process financial transactions
- Take deposits, make loan payments, and process withdrawals
- Answer incoming calls and messages to determine the needs of the caller and verify the caller’s identity
- Act as an effective source of information for our members in lobby, drive-thru window, or by telephone
- Provide friendly, professional, confidential and effective assistance to members and credit union staff
- Assure a positive experience and provide value to the member
- Provide friendly, professional, confidential, and effective assistance to members and credit union staff
- Research, troubleshoot and resolve member and internal inquiries
- Take on special projects and new responsibilities as directed by the branch manager
What You Will Bring
- Enthusiasm for helping members’ financial futures
- Sharp communication skills in listening for, recognizing, and acting on opportunities to assist members in their financial well-being
- Strong teamwork abilities such as involving supervisors in your work, sharing what you are working on, what progress has been made, and what hurdles you are facing
- Effective effort and resource management
- Demonstrated competency in desktop and mobile devices for communication and work duties
What We Offer
Ascent Credit Union provides competitive compensation, benefits, and a relaxed, team-oriented work environment, including:
- Annual salary reviews
- Medical, dental, and vision insurance
- Dollar for dollar match up to 5% annual salary for 401(k) retirement plan
- Life insurance
- Short term and long term disability insurance
- Employee Assistance Program providing personal and professional support to employees to help them manage issues and problems related to work or home
- 14 paid holidays per year
- Earned Wage Advances - an employee benefit that gives you instant access to your wages ahead of payday
- Paid vacation
- Sick leave
Employment Type
Full-time
Industry
Banking
Job Location
4140 Harrison Blvd, Ogden, UT, 84403
Schedule
9:00am to 6:00pm, Monday through Friday and on occasion Saturdays, 9:00am to 1:00pm
Date posted
September 26, 2024
