Position title
Member Service Representative
Description

Ascent Credit Union is looking for a full-time member service representative to identify member needs and recommend credit union product and service solutions that will improve our members’ financial well-being while helping with basic financial transactions.

Responsibilities

How You’ll Contribute:

  • Build trust with our members by delivering service in alignment with our Service Promises
  • Speak with members and identify opportunities to better their finances
  • Accurately process financial transactions
  • Take deposits, make loan payments, and process withdrawals
  • Answer incoming calls and messages to determine the needs of the caller and verify the caller’s identity
  • Act as an effective source of information for our members in lobby, drive-thru window, or by telephone
  • Provide friendly, professional, confidential and effective assistance to members and credit union staff
  • Assure a positive experience and provide value to the member
  • Provide friendly, professional, confidential, and effective assistance to members and credit union staff
  • Research, troubleshoot and resolve member and internal inquiries
  • Take on special projects and new responsibilities as directed by the branch manager
Qualifications

What You'll Bring:

  • Enthusiasm for helping members’ financial futures
  • Sharp communication skills in listening for, recognizing, and acting on opportunities to assist members in their financial well-being
  • Strong teamwork abilities such as involving supervisors in your work, sharing what you are working on, what progress has been made, and what hurdles you are facing
  • Effective effort and resource management
  • Demonstrated competency in desktop and mobile devices for communication and work duties
Job Benefits

What We Offer:
Ascent Credit Union provides competitive compensation, benefits, and a relaxed, team-oriented work environment, including:

  • Annual salary reviews
  • Medical, dental, and vision insurance
  • Dollar for dollar match up to 5% annual salary for 401(k) retirement plan
  • Life insurance
  • Short term and long term disability insurance
  • Employee Assistance Program providing personal and professional support to employees to help them manage issues and problems related to work or home
  • 14 paid holidays per year
  • Paid vacation
  • Sick leave
Employment Type
Full-time
Industry
Banking
Job Location
2388 N. 400 E., North Ogden, UT, 84414
Schedule
9:00am to 6:00pm, Monday through Friday
Date posted
September 24, 2024
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Position: Member Service Representative

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